Cookie Policy

The website and online store of AmonRa Energy AD www.amonraenergy.eu uses so-called “cookies” to provide you with the most relevant information and the best experience. They help deliver a personalized experience while browsing our site and using our services. At the same time, they help us provide you with relevant content.

What are “cookies”?

A “cookie” is a small text file sent to your device/browser by a website you visit. It helps the site remember information about your visit and your preferences. This can make your next visit easier and the site more useful for you.

Cookies are used for many purposes — remembering your display settings, font, site language, showing you relevant ads based on your interests, tracking page statistics, recognizing that you’re logged in, and more.

Our site collects information about how users interact with it and its pages. This may include which pages are visited most often, whether users receive error messages, how they navigate the site, etc. Based on this analysis, we improve our services and site performance to provide a pleasant and smooth experience for users.

Some cookies are deleted after your browser session ends (so-called “session cookies”). Other cookies remain on your device and allow our site or partner companies (“third-party cookies”) to recognize your browser during your next visit. If cookies are set, they collect and process specific user information such as browser data, location data, and IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

By using our website, you agree that www.amonraenergy.eu may store cookies on your computer or mobile device.

What cookies do we use on our website:

  • Essential cookies
    These cookies are critical for core site functionality. If you disable these cookies, you won’t be able to log into your account, make purchases, or use basic features of the website and online store www.amonraenergy.eu.
  • Functional cookies
    Used for:
    • Remembering profile settings such as site language, favorite products, last entered delivery data, etc.
    • Recommending products that match your preferences.
    • Collecting usage data to improve user experience.
    • Live chat via Zendesk Chat. We do not store any entered information. Zendesk’s privacy policy is available here: Zendesk Privacy Policy.
  • Third-party analytical cookies
    These help track site visits and user convenience using Google Analytics. These cookies don’t store personal data and are anonymized. We use this data to measure and improve our services. Analytics data is stored for up to 50 months. Google Analytics cookie policy: Google Cookie Policy. Other analytics cookies used: Zopim & Zendesk Chat (Zendesk Cookie Policy).
  • Third-party cookies for targeted advertising
    These store data about how you use our site and are used to personalize ads across external platforms. The data is anonymized and doesn’t store personal information. Platforms used: Facebook Ads, Google AdWords, etc. Privacy policies:
    Facebook Privacy Policy
    Google Privacy Policy
  • Third-party cookies for live chat
    To manage live chat and site visitor support, pseudonymized data is collected via Zendesk Inc. Cookies are used to create pseudonymized user profiles. Details: Zendesk Cookie Policy

Deleting cookies

You can control cookie settings via your browser. Most browsers allow cookies by default. You can choose to delete existing cookies or block future ones, including third-party cookies. Note that disabling cookies may affect site functionality.

For more information about managing cookies, visit: allaboutcookies.org (available in English, German, Spanish, and French).

You can opt out of Google Analytics cookies using this tool: Google Analytics Opt-out. This will install a browser add-on that blocks Google Analytics cookies. You can also manage ad cookies here: youronlinechoices.com.

Cookies and personal data

Personal data collected via cookies is used only to enable specific site features. The data is encrypted and not shared with unauthorized parties, and only used to ensure full functionality and service delivery.

The technical data collected via cookies does not qualify as personal data under the GDPR (Regulation (EU) 2016/679), as it is not sufficiently individualizing. It is used to operate the website, collect necessary information, ensure user safety, and improve services. Any future changes to our cookie policy will be posted on this page.